With over 20 years’ experience in Customer Service and Event Management Alva holds a Diploma in Marketing and Spanish and a Diploma in Customer Service Management. She is also trained in Six Sigma Lean Management. She has worked with both start-ups and large blue-chip organisations including Dell and Microsoft. More recently she founded and successfully produced a successful performing arts festival. Her work with the Institute of Food and Health focuses on strategic communications (internal and external), as well as business and team development.